Cancellation &
Rescheduling Policy
Thank you for choosing RudyTrekker for your Mount Rinjani trekking adventure.
We understand that travel plans may change due to unforeseen circumstances. To ensure a fair and transparent booking process, please carefully read and understand our Cancellation & Rescheduling Policy before confirming your reservation.
Cancellation by the Guest
| ≥ 7 days before the trek | Full refund, minus applicable bank or payment transfer fees. |
| 3 – 6 days before the trek | 50% refund of the total booking amount. |
| < 72 hours before the trek | No refund will be provided. |
- All cancellation requests must be submitted in writing to RudyTrekker.
- Please note that Mount Rinjani trekking permit fees are non-refundable and are subject to the separate permit policy outlined below.
Rescheduling Policy
- One (1) rescheduling request is permitted per booking.
- Rescheduling requests must be submitted at least 3 days before the scheduled trekking date.
- The new trekking date must be within 3 months of the original trekking date.
- All rescheduling requests are subject to availability, trekking permit quotas, and confirmation by RudyTrekker.
Illness or Medical Conditions
Before the Trek
Cancellation requests due to illness are subject to the standard cancellation policy outlined in Section 1.
During the Trek
If a guest becomes ill or is unable to continue the trek, no refund will be provided for unused services, meals, accommodation, or trekking arrangements.
- However, RudyTrekker will provide reasonable assistance and coordinate with the trekking team to support the guest's safety and return, subject to the circumstances and available resources.
- Any additional costs associated with medical treatment, evacuation, or transportation may be the responsibility of the guest.
Cancellation by RudyTrekker
- Severe weather conditions
- Volcanic activity or natural disasters
- Official Mount Rinjani National Park closures
- Safety concerns or other emergency situations
In such cases, guests will be offered the following options:
- A full refund of the amount paid for the cancelled trekking package, subject to the non-refundable permit policy; or
- Rescheduling to an alternative date, subject to availability.
No-Show Policy
Mount Rinjani Trekking Permit Policy
Mount Rinjani National Park trekking permits are issued in accordance with the official regulations and booking procedures of the National Park Authority. Please note the following conditions:
| Non-Refundable Permits | Once trekking permits have been issued or confirmed, the permit fees are non-refundable, regardless of the reason for cancellation. |
| Rescheduling of Permits | Permit fees may be carried forward to a new trekking date, subject to the applicable rescheduling policy, permit availability, and approval by the National Park Authority. |
| Permit Availability | All rescheduling requests are subject to the availability of trekking permits for the requested date. RudyTrekker cannot guarantee permit availability for alternative dates. |
| Additional Charges | Any additional fees resulting from changes to the trekking date, permit regulations, or administrative requirements may be charged to the guest. |
Acknowledgement
By confirming a booking and making a payment, guests acknowledge that they have read, understood, and agreed to the Cancellation & Rescheduling Policy of RudyTrekker.